Support and Remote Services

Remote Services will give you the highest possible uptime
Every minute of production downtime has financial consequences. But with ABB’s Service agreement with Remote Service, future disruptions caused by unplanned stops are prevented.

An ABB engineer receives a notification in case of wear or a condition change, and can remotely perform an immediate analysis of the condition. In 50 percent of the cases the robot can be brought back on line without any further intervention through a wireless access to the robot's control system.

Reducing downtime from hours to minutes, Remote Service Technology is revolutionizing traditional emergency services.

ABB's MyRobot webpage, where you can find information and reports needed for your robots. Instruction movie

Benefits with Service Agreement with Remote Service

  • Higher production uptimes
  • Maintenance based on usage
  • Fast program back-up
  • Immediate remote support
  • Robot status update via MyRobot web page

    Watch a case study video from Swedwood, supplier to Ikea.
    The video includes interviews with the robot technician and maintenance manager at Swedwood.





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      ABB contact for United States of America

      Sales: Keith Fox
      Service: Bobby Pillot
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