The wireless Remote Service will extend uptime, reduce down time, and help the environment.
ABB's
Remote Service offer is aimed at extending the mean time between failure of robots and robotic components. It will shorten the subsequent mean time to repair and lower the overall cost of ownership of the robot unit.
An additional beneficiary will be the environment, with fewer service related call outs, travelling and fuel costs involved.
- Watch Service Support & Remote Service Video:
With Remote Service, the robot itself automatically alerts the central database. It triggers an SMS to the on-call service engineer, who can immediately access a detailed data and error log and quickly identify the exact fault. From that moment on, ABB can support the customer remotely (in 50 percent of cases, the robot can be brought back on line without any further intervention) or through direct access to the robot's control system. If parts need to be replaced, the replacement item can either be shipped from local stores or from one of the ABB central warehouses, and a service engineer can be quickly dispatched to fit the new part.
The Remote Service concept is available for all ABB customers signing up for an ABB Service Agreement.
With a Service Agreement comes access to ABB's MyRobot Page, where you can easily find all informatin needed for your robots as well as reports generated from the preventive maintenance visits and other services performed. The login to MyRobot is made through the LOGIN in the upper right corner of this site.
Wherever ABB have an installed base of automation equipment, they have an ABB Help Desk ready to receive your call and support your production needs. Usually open 24 x 365, our Help Desks are operated by dedicated professionals. Our operators are often engineers who have spent a number of years in either our Field Operations or Training departments – these people really understand our products, your business and the pressures in a manufacturing plant.