Provide fast and professional support where and when you need it
Our engineers are factory trained, audited and certified to exacting standards with many years of field and application knowledge. Engineering Services strives to provide fast and professional support where and when you need it. We have offices in New South Wales, Queensland, Victoria and Western Australia and are further supported by product experts in ABB’s regional and global offices.
Product and system support includes telephone support, workshop repairs and field service, 24/7 breakdown response, commissioning, maintenance and spare parts.
Service Level Agreements cover periodic maintenance programs, guaranteed response and spares holdings. Training courses cover standard, certified and customised product and system training courses (including Certificate IV Compliance) at ABB’s offices or on customers’ sites.
Turnkey engineering solutions and modernisation solutions include complete system design, integration, upgrade programs and retrofits.
Process application and consulting includes optimisation, condition monitoring and trending analysis, and engineering consultation.
We support industries including pulp and paper, metals, manufacturing, water, mining, cranes, plastic, cement and marine.
Spare parts support comprises a 24-hour distribution and logistics centre, on-line services and site inventory management programs.
CASE STUDY
Tiwest looks to the future with ABB DCS800 drives system
West Australian titanium materials producer, Tiwest recently upgraded its outdated kiln drives system at the Chandala processing plant, 60km north of Brisbane, to a fully supported, state-of-the-art ABB DCS800 drives system. The new digital DC drive system is reliable and efficient, and allows online access to vital diagnostic, operation and maintenance information for optimal lifecycle management.
Aging DC drives had become a liability for Tiwest, with limited spare parts available and increasing maintenance and reliability issues. Tapping into the experience and expertise of ABB’s Drives Engineering and Services team, Tiwest opted for an upgrade rather than a complete replacement – a far more economical solution that reduced installation and commissioning time and disruption to plant operations.
ABB handled the project from design to removal of the old drives, supervision of the installation, through to commissioning and testing. Under the project plan, the existing cabinets and main switchgear components were retained, two new compact DCS800 drives and two new digital pulse encoders were installed, and the drive control components were also upgraded for improved reliability.
The operator control panel was mounted on each cabinet door, displaying comprehensive drive status information at a glance. Tiwest is now running a very reliable DC drives system with all the benefits of current-generation drive technology. The mining company also enjoys peace of mind, knowing it can access ABB’s operational and product expertise and support whenever it is needed.
A similar project at Tiwest’s Cooljarloo operation is due for completion in the coming months.
Innovation
Our maintenance programs include predictive maintenance based on condition monitoring, trending and analysis as well as recommended maintenance programs by the product factory, to ensure that equipment reliability is maximised and unplanned process stoppages are minimised.
Did you know?
An ABB maintenance program can improve your bottom-line profits. Following our lifecycle support program will not only maintain your assets, but will also save you money in the long term.