Complimentary service protects drive investment from day one

2018-05-25 - ABB drives customers now benefit from a complimentary support agreement during the warranty period.

A new service from ABB gives users of medium- and high- power variable speed drives complimentary access to a host of services throughout the warranty period. Drive users now receive access to on-site repair, rapid exchange of faulty parts with access to original spares, telephone support during office hours and technical query escalation.

Customers only need to register the drive at the point of commissioning to activate the service. The registration can be handled by ABB directly or through one of its authorised value providers. Alternatively, customers can download a registration app and enrol the drive themselves.

Both telephone and ABB Ability™ cloud-based remote support offers advice, guidance and issue resolution. This benefits those customers who are trying to get a drive up and running or seeking reassurance that the drive operates as intended. Reduced downtime and plant interruption is further enhanced by escalation to global experts who handle advanced user queries. For medium voltage drives, rare instances of drive failure or condition monitoring can benefit from ABB Ability remote support from specialist teams.

Throughout the warranty period customers will receive continuous support and engagement for backup. This includes advice on maintenance techniques, trends and practices. Customers will obtain priority notifications of upgrades and enhancements.

The service is available for larger ABB industrial drives that includes: ACS880, ACS1000, ACS2000, ACS5000, ACS6000, ACS6080, ACS580MV, Megadrive-LCI, DCS880.

“ABB Initial Care gets the best out of your investment without any extra costs, while maintaining seamless operation,” says Stuart Melling, ABB business unit manager, drives & controls, UK. “By simply registering your drive you get valuable access to ABB’s immense application know-how and product expertise. ABB Initial Care reduces the risk of downtime and offers peace of mind support throughout the warranty period; it also introduces the customer to the wider benefits of ABB Drive Care.”

Following the ABB Initial Care period, users have the option to transfer to a full ABB Drive Care service package with associated costs. This service includes preventive care, complete care and replacement care and features maintenance services, specialized support, ABB Ability digital activities such as remote assistance and remote condition monitoring and failure recovery.

ABB (ABBN: SIX Swiss Ex) is a pioneering technology leader in electrification products, robotics and motion, industrial automation and power grids, serving customers in utilities, industry and transport & infrastructure globally. Continuing a history of innovation spanning more than 130 years, ABB today is writing the future of industrial digitalization with two clear value propositions: bringing electricity from any power plant to any plug and automating industries from natural resources to finished products. As title partner of Formula E, the fully electric international FIA motorsport class, ABB is pushing the boundaries of e-mobility to contribute to a sustainable future. ABB operates in more than 100 countries with about 135,000 employees.

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    Drive users now have access to a host of complimentary services following the launch of ABB Initial Care
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