ABB’s fixed cost ‘extended warranty’ keeps robots working year in, year out

2007-08-08 - ABB’s new Response and Warranty Service Contracts allow ABB robot users to fix the cost of keeping their robots operational year in, year out.

ABB Australia has launched their new Response and Warranty Service Contracts for their robotic products. The package covers the cost of all replacement parts, labour and standard shipping charges. It enables maintenance managers to fix their running costs over the year, making budgeting easier, while being very cost effective.

Contracts are available to both new and existing installations. ABB can inspect robots that have been in service for some time, with the option to rectify any defects prior to the contract beginning. If the robot is in good condition, the warranty can start straight away.

“As a local equipment producer, ABB understands the challenges facing most manufacturers,” says Greg Sale, Robotics Service Business Development Manager.

“We know that profitability is often built on the back of demanding production schedules and that robot uptime, is critical to the productivity of the plant. And as a consequence, more attention is needed to keep the robots running at optimum efficiency,” says Greg.

The new Response and Warranty Service package is designed to provide manufacturers peace of mind, should an unexpected failure occur. It is combined with an annual maintenance inspection, which is essential to keep uptime, optimised throughout the year. These packages are also combined with ABB’s 24/365 SupportLine for technical assistance.

“At ABB we pride ourselves on our ability to support our customers throughout the lifecycle of their equipment. ABB offers a dedicated service division, a globally certified training facility and professional technical support 24 hours a day, every day of the year, guaranteed” concludes Greg.

ABB ( is a leader in power and automation technologies that enable utility and industry customers to improve performance while lowering environmental impact. The ABB Group of companies operates in around 100 countries and employs about 111,000 people.

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