2008-03-26 - The ABB North America Customer Service Center welcomes Power Products to the family of technologies supported.
Beginning February 1, 2008, Option 7 of the North America Customer Service Center call tree has been reserved for ABB Power Products callers. Service and support calls from end-users, distributors and manufacturer’s representatives are now being routed through the service center in Wickliffe, Ohio.
“We are pleased to offer our customers as well as our organization, a simplified way to access ABB’s power offerings,” noted Randy Schrieber, Vice President of Marketing and Sales for Power Services. “The availability of power products information from the customer service center provides easy access to our vast portfolio of products and services.”
By dialing 1-800-HELP-365 (1-800-435-7365) and Option 7, callers have immediate 24/7 access to professional ABB customer service representatives and a complete menu of Support services, including:
- Field Service Requests
- Parts and Repair Ordering and Pricing
- Technical Support
- Training Information and Registration
- General HelpDesk Assistance
The Customer Service Center takes ownership of all calls, no matter what product or service the customer is seeking, and assures that the appropriate ABB employee handles the call live or responds within a reasonable time. One call to 1-800-HELP-365 (or for international calls: +1 440-585-7804), Option 7, provides easy access to Power Products ranging from 600 volts to 800 kV – including transformers, relays, switchgear, breakers, capacitors and all high-voltage and medium-voltage products.
The ABB North America Customer Service Center in Wickliffe has an experienced staff, consistent call-handling processes, built-in customer-centric improvement process in place, and is ISO 9001-2000 certified. The service center routinely handles more than 200,000 calls per year.
A call to 1-800-HELP-365, Option 7, provides easy access to information and support for Power Products ranging from 600 volts to 800,000, including transformers, relays, switchgear, breakers, and capacitors.
To see a complete list of all ABB products supported, download a copy of the North America Customer Service Center Call Tree. A .pdf file is available from the abb.com/us homepage. (See left column link “Customer Service Center” below the “Need help?” headline.)