Manage your needs for medium voltage product service using ABB's consistent and predictable life cycle policy

2011-12-15 - Discover how ABB looks after the life span of the medium voltage products, including our heritage brands. Learn about the lyfe-cycle stages, when do they happen and how ABB can support each stage.

ABB’s products are designed for continuous evolution. It is ABB’s goal to protect our customers’ investment beyond the life-cycles of the underlying platform products.

Four stages define life-cycle policy for all ABB medium voltage products:
1. Active
2. Restricted
3. Legacy
4. Obsolete.

ABB will not remove any active product from sale until an equivalent replacement to that product is available. Exceptions to this may occur if components or technologies needed are no longer available to ABB.

Once a product has been removed from active sale it is in the “Restricted” phase. A restricted product will be phased out 12 months prior to any “Manufacturing End” declaration. ABB will announce the phase-out and a “Last Buy” opportunity 9 months after the announcement.

Once a product has been phased out, it will move into the “Legacy” phase. It is ABB’s intention to provide support for as long as there are significant customer needs after the “Manufacturing End” through field service, repair and by making replacement spares available.

Products will continue to be supported by ABB for at least 10 years from the start of the Legacy phase, although exceptions to this may occur if components or technologies needed are no longer available to ABB.

Detailed information about all the life cycle status of products is available and continuously updated.

You can obtain your installed base life cycle status through the following channels:

  • your ABB contact person
  • activating a “Customer Support Agreement”, you will be periodically notified
  • visiting our website www.abb.com/mediumvoltage and selecting Service - Product Life Cycle Management - Products Status




Product Life Cycle Stage
Available Services
Active
  • Released for sale
  • In full manufacture by factory
  • Actively promoted in assigned markets
  • Available to all customers
  • Fully supported both technically and via after sales network
  • Periodically enhanced through R&D or product improvements
  • Long-term support thanks to "Customer Support Agreements"
  • Extended warranty application.
  • Worldwide Service competence, ready for prompt actuation.
  • Certified ABB spare parts ready in stock to guarantee their availability throughout the product life time (active, restricted and legacy stages).
Restricted
  • Product is no longer promoted by the sales force (6 months after new product release)
  • Product will be phased out
  • 12 months prior to any "Manufacturing End" declaration, ABB will announce the phase-out
  • Product still available for sale - mainly for expansions of existing systems, supply under frame agreements, in the case of space constrains, required functionality not yet covered by the new product, license agreements
  • No further enhancements and developments
  • Production continues in factory or might already be outsourced
  • “Last Buy” opportunity of complete equipment.
  • Good chance to obtain spare parts as per active products conditions.
  • Best time to keep switchgear healthy via “Customer Support Agreements”.
  • Call for training with wide coverage thanks to worldwide footprint still available.
Legacy
  • Product is withdrawn from sale and no longer promoted by the sales force
  • Retrofit and Service support continues through the responsible hub but may diminish over time with decreasing installed base
  • Price increase (e.g. due to lower volume, vendor component costs, etc.)
  • There are no further R&D or design activities on the product
  • Product is no longer manufactured by the factory
  • Complete new devices and spare parts still available on request.
  • Retrofit solutions can already be applied.
  • “Customer Support Agreements” designed to keep the service experience as per active products.
Obsolete
  • Product withdrawn from sales
  • Product that is no longer owned by ABB due to disinvestments
  • Product where manufacturing capability is no longer possible
  • No longer manufactured as a complete product; only component spares and retrofit solutions available
  • Spare parts could be still accessible on request.
  • Retrofit solutions are usually available. The use of active products allows a new life to be given to the plants.
  • Our consultancy services are always available for supporting your cost-effective and optimized investments. Special care is given to obtain a soft shift to new applications and solutions.






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