Service

ABB’s portfolio of life cycle services is designed to increase a customer’s return on investment and keep ABB products operating a highest efficiency levels throughout their individual product life cycles.

Highlights
− Global services for the complete life cycle
− Tailor made service contracts
− Classroom and online training
− Pre-sales engineering
− Regional service hubs
− Spare parts management

Comprehensive services portfolio
ABB’s services span the entire product ownership life cycle, from pre-purchase engineering, installation and commissioning, technical support, online and classroom training, preventive maintenance schedules, spare part kits, spare parts management, to retrofit and refurbishment.

Custom made service contracts
Each turbine manufacturer or wind power plant operator has a unique need for services. ABB helps provide customers with the right mix based on service contracts. ABB can bundle individual services into one contract. Contracts can be made at any stage of product ownership, throughout the products life cycle. Contracts may be comprised of a mix of services, including spare parts agreements, preventive or corrective maintenance agreements, technical support, and training.
Service contracts provide customers with improved cost controls, increased operational efficiency, lower capital expenditures, reduced downtime and extended product life time

Training improves efficiency and performance
Wind turbines are complex machines. Understanding how to efficiently integrate and operate ABB products provides the basis for improved product quality and reduced production costs. ABB training is available for many products. Wind turbine manufacturers, power plant operators and service providers may attend training at ABB training centers, online through e-learning classes, or even at their own site. Training also helps keep wind turbine manufacturers and wind power plant operator engineers up-to-date with the latest product developments and information.

Engineering and technical support
Wind turbines require sophisticated engineering. ABB’s engineers work with turbine manufacturers during the product specification phase to ensure all of the technical questions and issues are addressed. Engineering and technical support is available by phone, email, or on-site visits, as agreed in an ABB services contract.

Regional service hubs
ABB has positioned regional service hubs around the world to provide certified service for ABB products. The service hubs perform repair, refurbishment, and retrofit work. These services help wind power plant owners improve turbine production and reliability.


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