Customer Service is ABB’s solution for customer order management. It is a powerful tool to efficiently plan, coordinate and control the sales and delivery process in a paper company and provides customer service, marketing, and sales personnel the information they need to enter, change and track orders and respond to customer inquiries.
Customer Service allows you to efficiently plan, coordinate, and control sales, the service and delivery processes. Applied throughout the production and distribution process the system gathers and analyzes real-time production data to improve product lines and identify new customers and markets.
Customer Service makes the connection between financial control applications and mill floor automation, reconciling these operations and providing more accurate and timely information to both customers and corporate management.
Benefits
- Increases your revenue by identifying high-margin products and markets
- Increases customer satisfaction by supporting efficient customer service
- Enhances your trading partnerships by ensuring on-time deliveries
- Reduces your working capital by reducing inventories