Support and Remote Services

On-Call Services
ABB´s On-Call Services is designed to resolve unexpected equipment failure, equipment stoppage, or erratic operation that requires immediate action and ABB´s assistance onboard. An ABB engineer will be dispatched to the vessel within a predefined, agreed timeframe to restore the equipment´s normal operation.

Global 24/7 Technical Support
ABB´s network of global service centers are strategically located where there is a concentration of marine activities. These centers operate 24/7 and can be contacted by all forms of communication: telephone, e-mail, internet and fax. The centers have comprehensive access to technical archives to offer the best level of technical support.

Remote Diagnostics Services
What does Remote Diagnostics Services do?
- Remote Diagnostics Services provides system monitoring and expert services to our customers - any time, any place.
- Extensive diagnostic functionality simplifies the fault-finding process and greatly reduces the time required to identify and correct the source of the problem.
- Always on watch - for your peace of mind.

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    ABB contact for United States of America

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