Support and Remote Services

From telephone and self-service web support to direct and secure system interaction, Remote Services provide real-time, 24/hour direct access to global technical specialists and service experts.

The rapid advancement of technology in the water industry requires a high level of expertise to manage and maintain to ensure security and optimization at all times. ABB support and remote services have been developed specifically to meet these challenges.

Our offering includes

  • Ongoing service and support requests handling. Requests are registered and assigned to appropriate specialists for further response and follow-up. Inventory, applications and services are registered and monitored.
  • Remote operations In some circumstances we are able to facilitate remote access to on-site automation systems. This service enables ABB to actively participate in ongoing system monitoring and process optimization.

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    ABB contact for United States of America

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