Support and Remote Services

Remote services extend assistance for a wide range of support needs. From telephone and web support, to direct and secure system interaction—we can provide real-time, on-line access to global service experts 24 hours/ 7days a week.

Customer expectations
  • ABB shall perform diagnosis on ABB systems
  • On demand expert support for ABB equipment
  • Fast support to avoid failures and downtimes
  • Support for new operational requirements
  • Support in engineering, installation and commissioning
ABB Response
  • Support during system operation
  • Support line according to customer requirements
  • Remote diagnostic & advise (remote diagnostics, technical support and advice, initiation of remedial actions if necessary to solve problem)
  • Engineering (reengineering for new requirements, changes)
  • Installation (site supervision, Installation and erection of new equipment , functional testing and site handover, decommissioning and removal of old switchgear)
  • Commissioning (cold commissioning to verify protection and control operation, hot commissioning of the equipment, supervision during plant start up)
Costumer benefits
  • Quick response time
  • Less service costs due to avoidance of on site service
  • Easy and quick access to expert knowledge, competent ABB personal
  • Enhanced availability
  • Scheduled diagnostics and inspections, service documentation

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