Service Agreements

ABB offers service contracts that combine the various service deliveries to meet specific customer requirements. With asset management service ABB takes the full service responsibility and keeps the plant running on a specific operation level at minimised costs.

Customer needs
  • Guaranteed service support to predictable costs
ABB Response
  • Service contract as a combination of the various service offerings according to customer request
  • ABB responsibility for overall maintenance planning and execution
Possible basis for the start of a comprehensive service contract can be
    • Hot line support, remote diagnosis, on-call service contract with fixed conditions, execution of repairs or trouble shootings, spare parts handling
New areas are Software services like
    • Installation of windows service packs, security patches, evergreen concept for software
Customer benefits
  • Calculable service costs
  • Less administration and reduced costs
  • Combination of benefits depending on selected service offering
  • Access to expert know-how

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    ABB contact for United States of America

    Sales: Jorge Valdes
    Service: Jorge Valdes
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