Advanced Services

Advanced Services provide continuous improvement for automation and processes through a systematic approach to problem-solving, and a pro-active commitment to service. Advanced Services are designed as efficient, standard and modular services based on ABB’s deep knowledge of automation applications.

ABB Advanced Services were developed to minimize problems with automation and automated processes, and to ensure efficient operations and increase customer return on assets.

Automating production requires the processing of large amounts of data, and the volume of data processing increases as automation or production processes become more complex. As automation operates, working and environmental conditions, hardware and software upgrades, operator input, and other variables combine to diminish efficiency. Finding the sources of inefficiencies can be a challenge because of automation and process complexity.

Advanced Services find the sources of inefficiencies and identify issues before they disrupt operations, and can be applied as distinct service modules for a wide range of automation and automated processes, including automation not originally supplied by ABB.

ABB Advanced Services identify issues that inhibit peak performance in automation and automated processes, then provide recommendations to resolve issues quickly and systematically in a prioritized plan based on the most critical actions required to provide the greatest economic return.

Our products

ServicePort

ServicePort is a secure, remote-enabled service delivery platform that enables delivery of local and remote services, and provides global access to the latest ABB equipment and process diagnostics.

System 800xA Performance Service

ABB System 800xA Performance Service, powered by ABB ServicePort, identifies, classifies and helps prioritize opportunities to improve the performance of your control system.

Harmony Performance Service

Harmony Performance Service non-invasively benchmarks, corrects and helps to sustain system performance. Powered by ABB ServicePort, Harmony Performance Services offer 24/7/365 remote monitoring capabilities.

Loop Performance Service

Loop Performance Service simplifies control loop data analysis and identifies troublesome loops through data collection, model identification, feedback tuning, feedforward tuning and controller simulation. Powered by ABB ServicePort, Loop Performance Services offer 24/7/365 remote monitoring capabilities.

Cyber Security Monitoring Service

The Cyber Security Service Monitoring Service, powered by ServicePort, remotely oversees the security status of process automation systems, and identifies, classifies and helps prioritize opportunities to improve control system security.

ServicePro

The ServicePro Service Management System helps to develop a culture of proactive maintenance through a database of global best practices that increase management visibility into service and maintenance activities.

Parts Fingerprint

The Parts Fingerprint identifies opportunities to improve parts management by evaluating parts management processes, including parts inventory, procurement and storage, parts consumption and replacement.

Industrial Boiler Fingerprint

Industrial Boiler Fingerprints identify opportunities to improve the performance of industrial boilers, and deliver recommendations based on the best benefits that can be derived from actions.

Hoist Performance Service

Continuous or periodic monitoring of mine hoist systems help to ensure performance and reliabilty, and fast data collection and analysis help to extend hoist life and dependability.

Control System Backup Service

A fully domain integrated system server imaging solution that enables rapid restoration of critical control system servers and clients after a disaster or computer failure.

Power Quality and Grounding Audit

Detailed analysis of incoming power and grounding integrity to identify problem areas. Delivers recommendations to improve overall system performance

QCS Performance Service

The Quality Control System (QCS) Performance Service, powered by ABB ServicePort, identifies, classifies and helps prioritize opportunities to improve product quality, measurement and control health, and control utilization.

Cyber Security Fingerprint

The Cyber Security Fingerprint identifies strengths and weaknesses for defending against a cyber attack within a plant’s control systems using data from critical system configurations and key personnel, and comparing this data against best practices. Delivered on-site by a trained ABB engineer.

Harmony Performance Fingerprint

A primary tool for ABB's proven methodology - Diagnose, Implement and Sustain -- the ABB Harmony Performance Fingerprint is used in managing control systems and preventing system deterioration or unpredictable performance.

Loop Performance Fingerprint

The Loop Performance Fingerprint helps to identify and correct loop performance issues in process automation systems. The Loop Performance Fingerprint is used to benchmark current control loop performance, identify issues that reduce control performance and outline and develop an improvement plan.

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