Start-up Support, Product Support, Development Support and Consulting Services

Welcome to the RobotStudio support guide - regardless if you are just about to install the software for the first time or are in the process of developing your own application on top of an ABB software, our aim is to help you become successful.

Start-up Support
To find answers to the most commonly asked start-up questions, please read FAQ - Installation & Activation on the User Forum. For personal help to remedy issues related to download, installation and activation of your product, please contact softwarefactory_support@se.abb.com.

Product Support
For help with issues while using your software product the first stop should always be the User Forum. There you can see if your issue has already been answered, and if not ask for help from other users and experts.

If you would like to report product defects, suggestions for improvement or just share your ideas for new features we gratefully accept these on the User Forum section Product Feedback. Note, if it is vital for your work to follow the progress of a reported product defect you need to escalate the issue via your local ABB contact instead.

If you have an issue which isn’t covered by the User Forum you can always report it to your local ABB contact. Your case will be logged and dispatched to a support technician. To find the appropriate contact in your country, go to the ABB Contact Directory . Select your country and then the Robotics link and then Sales

Development Support
To facilitate your work with developing applications on top of ABB software products, we invite you to DeveloperCenter. Here you will find Reference Guides, Tutorials , Sample Projects and Code Snippets. Also, in the User Forum we have a sub forum for our developer community which is moderated by dedicated support recourses.
If required, please escalate your issue via your local ABB Contact.

Consulting Services
If you need help with your project, such as Simulations, Smart Components, Macros and Add-Ins, you can ask your local ABB Contact for available services and we will contact you to discuss your needs and see how ABB’s global network of software experts best can help you.

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