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  • The Added Value
  • Certified support wherever you are

The Added Value - Certified support wherever you are

ABB delivers analytical solutions to all industries since more than 75 years. Our engineering specialists are your professional partners in finding the perfect matching solution for your measuring tasks. Manufacturer certified and intensively trained service specialists with many years of experience and comprehensive know-how are ready to assist you in word and deed – worldwide.
  • Manufacturer certified service engineers
    ABB Analytical has fully implemented the concept of the “Manufacturer Certified Service” world-wide.
    Intensively trained service specialists with many years of experience and comprehensive know-how will support you.
    ABB's internal training programs provide certified training with manufacturer-approved instructors, documents and exercises. Regular certification training for service personnel on new products and technologies.
    Three-tiered Support Concept from broad competence to manufacturer’s specialists.
  • In-depth local competence
    We run internal training programs to continuously educate sales and engineering staff. We regularly train our analytical teams around the world with Online-Web Seminars. Continuously trained Technical Support Specialists with many years of experience and comprehensive know-how are placed around the world to support our sales staff and engineers worldwide.
  • Application competence
    We have delivered analytical solutions to all industries since more than 70 years ( formerly known as Hartmann&Braun ).
    Our engineering specialists are professional partners in finding the perfect matching solution for your measuring tasks in your application.
    ABB runs a global network of application specialists supported by online data bases to keep them informed about the latest developments in the industry    .
  • Web based analyzer data for Service
    For spare parts ABB Analytical provides a well structured, visual presentation of parts: http://www.abb.com/partsonline. We provide an online data base of all analyzer factory configurations to its global service teams.
    ABB (or an official partner) service can so reinstall the original factory settings back to a specific analyzer in field. This ensures the functionality and reliability of our analyzers.
    Wherever they are installed ... whatever happens during their lifecycle    .
  • Latest product information online
    We run an 'Analytical Support Network' for our global ABB Analytical family including our Sales Channel Partners and Representatives to inform our specialists around the world in real-time about the latest product news. Sales presentations, service information, documents and certificates can be downloaded and are so available to our Sales and Service forces everywhere in the world in seconds.
  • Knowledge-based analyzer configuration
    The configuration of our products to your need is supported by a sophisticated software tool. A product configurator maintained by all ABB analytical factories supports the local sales and engineering departments in finding the best solutions for our customers. As an online-tool, connected to the central data-base, it ensures always access to the latest product features available. The in-built intelligence ensures every analyzer configuration works in the field.
    For a product you can trust.

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    ABB contact for United States of America

    Sales: Customer Support
    Service: Customer Support
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