ABB gives a dedicated direct line to its customers, allowing transparent communication and considerably cutting down operating times. Closer collaboration is provided so as to offer high quality products and services.
ABB e-track (
http://www.abb.it/customers_pt) is an Internet-based service enabling authorized customers to contact ABB and access information 24 hours a day. It is a secure and user-friendly tool that gives customers direct access to a wide variety of functions in real-time:
- order status
- delivery times
- document archive (order acknowledgments, invoices and packing lists)