A flexible choice of Service Agreements for ABB robots can help extend the mean time
between failures, shorten the time to repair and lower the costs of ownership.
ABB’s design of customer service agreements has been to engineer a flexible series of packages that can be tailored to meet the needs of any industry using ABB robot technology. The following packages are
available: Maintenance, Response and Warranty. You select your own unique service agreement made up of one
or more of these packages.
With all of the packages you receive access to ABB’s MyRobot Page, where you can easily find all information needed for your robots as well as reports generated from the preventive maintenance visits and other services performed.
Response Package
• Priority Response
• Technical Support 24/7
• Field Service Engineer Dispatch 24/7
• Call-out Fee Waived
• Parts Availability 24/7
• Remote Failure Indication and Auto-alert
• Remote Support and Problem Analysis
• Critical Event Data Collection and Storage
• MyRobot Website access
• MyRobot Incident & Status Reporting
Optional:
• Guaranteed On-Site Response Time
• Remote Robot Back-Up – Scheduled or
On Demand
• Pro-active Critical Event Analysis
• Predictive Failure Indication
• Robot System Availability Analysis
Maintenance Package
• Scheduled Preventive Maintenance
• Preventive Maintenance Parts and Labor
• Maintenance Report
• Robot Service Assessment
• Priority Response
• Technical Support (offi ce hours)
• MyRobot Website access
Optional:
• Technical Support 24/7
• Parts Availability 24/7
Warranty Package
• Full Spare Parts Coverage
• Full Labor Coverage
• Full Travel Cost Coverage
• Priority Response
• Technical Support offi ce hours
• MyRobot Website access
Optional:
• Technical Support 24/7
• Parts Availability 24/7
Note: Some services may be limited in some countries.