Service Agreements for medium voltage products

Modular service level agreements to govern the cooperation between customer and ABB, with agreed processes to commonly operate and serve MV equipment with optimized and predictable costs.

Contact ABB to bundle individual services into one contract.

What is most important for your field of business? We assist with a solution that brings peace of mind, meets your needs, and ensures cost-efficiency in your operations. Because the ABB service contract can be designed business-specifically, it helps your investments produce the maximum benefits for operations and competitiveness. Modules from different levels in the matrix can be freely combined to choose what fits your needs best.

Service AgreementEntry LevelLevel 1Level 2Level 3
Skills Development ServicesProduct Training ListProduct TrainingApplication TrainingCoaching Services
Emergency Maintenance ServicesSingle Point of ContactTechnical Support with agreed response timeCall-out  Support with agreed response timeEssential Spare Parts Assessment and  Replenishing
Diagnosis & Condition AssessmentPreliminary Survey and Documentation of Installed BaseAsset Condition and Risk AssessmentAsset MonitoringRemote Asset Monitoring
Self-Maintenance ServicesInstalled Base Life Cycle Status ReportManuals and Instructions On-lineOn-Line Support for Self-maintenanceFile Storage
Delivered Maintenance ServicesPartial Discharge Assessment on Yearly BasisProtection and Control Engineering ServicesSwitching Apparatus Engineering ServicesFull Switchgear Engineering Services

A service agreement always guarantees that the resources you need are available in the form of well-trained specialists with an in-depth knowledge about distribution automation products, medium-voltage switching, limiting, measuring and sensing devices, switchgear, modular substation packages, e-Houses and energy storage modules .

Our offering

  • PowerCare

    Support contracts for medium voltage assets and operators

  • DataCare


    Data-sharing and backup service for protection relays (Clionet®)

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