VIEWPOINT

ViewPoint users may contact SEAM Group via email for standard support and receive emergency assistance by telephone.

 

Standard Support

For assistance, please email global-eladvisorysupport@abb.com

 

  • Inquiries will be responded to via email within eight business hours (M-F 8 am – 5 pm Eastern).
  • Submissions occurring after business hours will receive a response on the next business day.

 

24-Hour Emergency Support

For immediate support, call 1-888-252-8843

 

  • A support specialist will answer your call and provide detailed assistance.
  • If your call goes unanswered, please leave a voicemail. You may expect a call back within 30 minutes.

 

We are committed to providing exceptional support to all our ViewPoint users.

Document Center allows you to instantly access all asset and site-level documentation, including one-line diagrams, maintenance manuals, SEAM Group reports/deliverables, training records, and other important safety and reliability documentation. 

To create a new document, follow the steps below:

1. Navigate to Documents from the left navigation menu.

2. Click on the upload button in the top right corner.

3. Fill out the details, document name, and description, and select one or more sites with which to associate the document.

4. Add effectivity from and to date If you want the document renewed before a particular date. ViewPoint automatically sends a notification 90 days before the end date. 

4. Click on the upload file button to add one or more files to the document. For example, the document name is Training Q1 2024; you can upload the attendance sheet, training certificates, training material, etc. 

5. Also, you can associate the files to one or more assets by using the toggle associate to assets. 

 

If you need further assistance, please email us at vphelp@seamgroup.com

This End User License Agreement (“EULA”) is a binding legal agreement between ABB Inc. (ABB) and You and, if applicable, the company or other legal entity You represent (collectively, “You”), regarding the software that You are installing, downloading, accessing or using, and any associated ABB Services and accompanying documentation, information, manuals or other related materials provided by ABB as part of, or in connection with, this agreement.

ViewPoint is a digital asset management, condition monitoring and reporting software platform that provides various data, configurators and tools (hereinafter collectively referred to as "ViewPoint"). ViewPoint is developed for all organizational types and is intended to enable them to centralize monitoring, safety data management, and predictive maintenance results from field inspection services.

Please read the terms of this EULA carefully before accessing or using the ViewPoint application.

The terms and conditions contained in this EULA apply to Your use of ViewPoint. By (i) accessing, activating or otherwise using ViewPoint; or (ii) accepting this EULA, you confirm the accuracy of the following:

- You agree to the terms of this EULA.

- You represent and warrant that you have the legal authority to enter this EULA and that if You are a legal entity, this EULA is entered into on behalf of that person by an employee who has all the necessary authority to bind that person to this EULA.

You acknowledge that you are solely responsible for your use of ViewPoint and for any information you enter in ViewPoint as Customer Data.

If You do not agree to these Terms, You may not (i) use Viewpoint and (ii) not accept this EULA; and promptly return the unused media, documentation and proof of eligibility to the party from whom You received them.   If it has been downloaded or otherwise installed ViewPoint, please destroy all copies of the application.

Definitions

"ABB"  means ABB Inc., a Delaware corporation, together with its parent companies, subsidiaries, affiliates, and successors, including but not limited to all operating divisions, business units, and legal entities that are part of or controlled by the ABB Group, whether directly or indirectly, in any jurisdiction worldwide.

"ABB Privacy Notice" means the ABB Privacy Notice, which is available at http://new.abb.com/privacy  and  as may be updated by ABB from time to time.

"Acceptable Use Policy" means the ABB Ability Acceptable Use Policy, available at the following link or as may be amended by ABB from time to time.

"Cloud" means the cloud computing platform and service instance(s) on which the ABB Services are provided.

"Customer" means your End Customer.

"Customer Data" means (i) Customer's Data that You create, collect, possess and control when using ViewPoint, that is encrypted and stored in the Cloud and to which ABB and its Affiliates do not have access.

"Feedback" means, with the exception of project data, Customer Data or Your Trademarks, any observing, evaluating or correcting information, statements, comments or observations about an incident, action, event or process, and any other content or elements you provide to ABB in relation to the Services, the Software or ViewPoint.

"Intellectual Property Rights" means (a) inventions, patents, utility models, copyrights, moral rights, rights in make-up works, database rights and rights in trademarks, trade names, designs, know-how and invention disclosures (whether registered or not); (b) applications for registration and the right to apply for registration of any of those rights; and (c) any other intellectual property rights and equivalent or similar forms of protection that exist anywhere in the world.

"Laws" means all applicable laws, statutes, regulations, codes, ordinances, orders, rules, directives, standards, policies, guidelines, and other requirements or restrictions of any and all governmental, regulatory, or administrative authorities, bodies, agencies, or tribunals at any level (including national, federal, regional, provincial, state, local, or municipal level) in any jurisdiction where the Services are provided or accessed, together with all applicable industry-specific standards, compliance requirements, and international conventions and treaties, as may be amended, supplemented, restated, or replaced from time to time; including but not limited to data protection laws, cybersecurity regulations, environmental regulations, labor laws, anti-corruption laws, trade compliance laws, and any other applicable legal or regulatory requirements in the relevant jurisdiction.

"Personal Data" means any data or information relating to an identified or identifiable natural person.

"Services" means the services to be provided by ABB or to be made available to you, as described in the ABB proposal or quotation.

"Software" means the ViewPoint Web, Mobile and ViewPoint API software and includes i) machine-readable instructions and data; ii) components, files, and modules; iii) any accompanying audio-visual content; iv) accompanying activation keys, if any; and v) associated Documentation. Except where the context otherwise requires, Software includes any update of the Software that ABB releases and all other computer programs made available by ABB under this EULA as part of or in connection with the Services (or to which access is granted), including any modifications, updates, upgrades, new versions or releases and derivative works and all related documentation, but excluding third party software.

"Third Party Software" means any computer program (including mobile applications), including proprietary, freeware and open source software, that is either (i) licensed to ABB by a third party, identified as third-party software in an order, and sublicensed to you for use as part of the Services under separate terms, or (ii) acquired by you from a third party.

"Your Data" means the following personal data relating to you: your surname, first name, postal address, telephone number, connection ID number and your company's name, address, telephone number and email address.

Interpretation

Any sentence introduced by the words "e.g.", "including", "including", "in particular", "how" or similar expressions is for illustrative purposes and does not constitute an exhaustive list of expressions or limit the meaning of the words preceding such expressions.

  1. Provision of services

1.1 Subject to the terms of this EULA and the ABB proposal or quotation, and in particular subject to your activation of the ViewPoint, ABB will (i)  provide the Services or provide the Services to you in accordance with this EULA; (ii) implement commercially reasonable security measures, including technical and organizational measures, to ensure an adequate level of security and protection of Project and Client Data against accidental or unlawful destruction, loss, alteration and unauthorized disclosure of or access to Project and Client Data; and (iii) grant you access to the ABB ViewPoint Portal.

1.2 The services provided to you under ViewPoint are specifically listed under the ABB proposal or quotation.

ABB may, from time to time, in its sole discretion, make changes to the Services and/or change or remove features or functionality of the Services or ViewPoint. Such changes may include, for example, changes that are necessary to comply with applicable laws or safety requirements.

You can report any technical problems you have while using Viewpoint to ABB by sending an e-mail to global-eladvisorysupport@abb.com describing the problem or contact us by phone at: +1-888-252-8843

1.3 To use the services and access ViewPoint, you need a browser and access to the Internet.

1.4 ViewPoint includes access to third-party websites and other material provided by third parties, including on the Internet, and you may need to access such third-party websites and/or material and/or software from such third-party websites. ABB does not operate or control any third-party websites or other information, services, opinions or other content provided by third parties, including on the Internet (collectively, "External Content"). ABB MAKES NO WARRANTIES OR REPRESENTATIONS AND ASSUMES NO RESPONSIBILITY OR LIABILITY FOR SUCH EXTERNAL CONTENT, AND YOU AGREE THAT YOU WILL NOT MAKE ANY CLAIM AGAINST ABB WITH RESPECT TO EXTERNAL CONTENT IN CONNECTION WITH THIS EULA.

  1. Software

2.1 For the Software that ABB makes available to You as part of ViewPoint, ABB hereby grants you a free, non-exclusive, non-transferable license to use the Software for the purposes of using the ViewPoint Application, unless otherwise specified.

2.2 You may not access, copy, modify, make publicly available or otherwise exploit or use the Software, including the source code of the Software. You may not remove or attempt to remove any software embedded in ViewPoint or use such software in any way independently of   ViewPoint or the Services. You agree that you will not attempt to reverse compile, decompile, disassemble or reverse engineer the Software, except as expressly permitted by mandatory applicable laws and that you will not merge, supplement, integrate, modify, reproduce or otherwise alter the Software with any other Software.

2.3 You must not attempt to make any part of the Software available to any third party or otherwise grant any third-party access to it except as strictly necessary for the provision of the Software and in any event under your direct liability and responsibility.

2.4 ABB may remotely install updates or upgrades to the Software with or without notice. Updates or upgrades are subject to the terms of this EULA. Notwithstanding the foregoing, ABB shall have no obligation to provide updates or upgrades, except as expressly provided in this EULA.

2.5 You are solely responsible and liable for your software or the third party software that you connect to or otherwise use with the software provided under this EULA, and you must comply with all terms and conditions of any third party third party, including any third party end user license EULAs based on the   Get software. If you obtain third-party software through ABB as specified in an Order, you must comply with all third-party terms and conditions, including any third-party end user license EULAs accompanying or referenced in the Order. ABB assumes no responsibility or liability with respect to Third Party Software.

3. ABB ViewPoint Portal

3.1 The use of the Services or the Software requires that you create an account on the ABB ViewPoint Portal. If you do not do this, you will not be able to use the Services.

3.2 To administer the Account, you will need to provide business contact information (e.g., name, business phone number, address, email address and user IDs) and other requested information. You are responsible for the accuracy, timeliness, completeness and relevance of this business contact information and for all activity under an account attributable to you.

3.3 You will use the ViewPoint Portal (i) in accordance with the EULA, and the Acceptable Use Policy and all applicable laws; (ii) in a manner that  does not compromise or compromise the stability or security of the Cloud, the ABB ViewPoint Platform or the Services; and (iii) in accordance with all reasonable practices of ABB.

3.4 You shall ensure that accounts and login data (e.g. username, passwords, certificates, keys) are treated confidentially. You will notify ABB immediately if you become aware of any attempted or actual unauthorized use of your account or any other attempted or actual breach of security. ABB is not responsible or liable for any unauthorized access to your accounts, unless such unauthorized access was caused by a breach by ABB of the EULA.

4.  Your responsibilities

4.1 You will: (i) cooperate with ABB in all matters relating to ViewPoint; (ii) provide ABB with the information and materials reasonably necessary for ABB to provide the Services or the Software and ensure that such information is accurate, timely and complete in all material respects; (iii) obtain and maintain all necessary licenses, permits, submissions and consents (including the consent of individuals if you provide personal data to ABB) that may be required with respect to the Customer Data, Software and Content provided by you; (iv) when using External Content, comply with the applicable terms of use and license terms associated with External Content; (vii) comply with ABB's reasonable instructions regarding the proper use of the and Software, as may be provided from time to time on a case-by-case basis; (viii) comply with the law, in particular when providing Customer Data; (ix) keep the energized assets in good condition and functional to ensure the proper collection of data for ViewPoint; and (x) disclose to unauthorized persons any non-public information, specifications or data designated or identifiable as confidential at the time of disclosure.

4.2 If the performance of any of ABB's  obligations under the EULA is prevented or delayed by any act or omission by you, including a breach of the EULA or your failure to perform a relevant obligation ("Customer Default"), ABB shall have the right, without limiting its other rights or remedies, to suspend the provision of the Services, your connection to the Cloud and your access to the ViewPoint platform until you resolve the customer delay.

4.3 Security. ABB has established and maintains a formal information and cybersecurity program that includes commercially reasonable technical and organizational measures to protect the Cloud, Software from security breaches, unlawful destruction, and unauthorized disclosure or access to them. Unless expressly stated otherwise in the EULA, it is your responsibility to (i) provide and continuously maintain a secure remote connection; and (ii) establish and maintain the security of your systems, hardware and software, including those that are directly or indirectly connected to the Services, the Software, the ABB ViewPoint Portal or of the Cloud.

  1. Proprietary Rights, Use of Data and Restrictions

5.1 As between the parties, all right, title and interest, including all intellectual property rights, in and to the Customer Data, are and shall remain solely with You and your licensors.

5.2 All Customer data is stored encrypted in the cloud. ABB and its subsidiaries will not be able to access or decrypt the encrypted Customer Data unless required by mandatory applicable laws, data protection laws or trade secret laws.

5.3 ABB has the right to use your data in anonymized form for marketing and benchmarking purposes. ABB may also use your data for purposes other than marketing, to improve the quality of the ABB Services, to test ViewPoint and to optimize it for future updates.

5.4 You may provide Feedback to ABB as part of the Services. ABB is the exclusive owner of all right, title and interest, including all intellectual property rights, in and to such Feedback. In the event that, for any reason, intellectual property rights in Feedback are not considered to be the exclusive property of ABB, you agree to assign, transfer and assign all right, title and interest, including intellectual property rights, to ABB and agree to cooperate reasonably at ABB's expense to complete such rights. While ABB does not wish to retain your pre-existing intellectual property rights in such Feedback, in the unlikely event that You include your intellectual property rights in the Feedback, You grant ABB and the Associated Companies a worldwide, irrevocable, non-exclusive, royalty-free, fully paid-up right and license, without accounting, to do or cause to be performed any of the following:  (i) use, manufacture, have made, make available, perform, copy, merge, reproduce, create derivative works from, license, sublicense, market, distribute, display, and perform (internally and externally), display, and perform all or any portion thereof, alone or in any combination; and (ii) authorize others to perform all of the foregoing.

5.5 During the term of the EULA, You have the opportunity to access and export the Customer Data stored in the Cloud via ViewPoint in relation to the Services or the Software.

5.6 As for the parties, all right, title and interest, including all intellectual property rights, the Services, Software or other intellectual property of ABB (collectively and for the purposes of Sections 5.5 and 5.6 as ("ABB Content") are and shall remain exclusively owned by ABB or its licensors. You have no rights in the ABB Content other than those expressly granted to you under this EULA.

5.7 You may not (i) use ABB Content for use by any third party,  including licensing, sublicensing, selling, reselling, leasing, transferring, assigning, distributing, disclosing or otherwise commercially exploiting or making the Content or any portion thereof available to any third party; (ii) modify, manipulate, repair or create derivative works of ABB Content; (iii) copy, reproduce, publish, reverse engineer, attempt to derive, modify, disassemble, decompile, or create derivative works of the source code (unless applicable laws prohibit reverse engineering restrictions, and then only to the extent permitted by such laws); (iv) copy any ideas, features, functions or graphics of ABB Content; (v) access or use ABB Content in  a manner that does not incur fees or exceed usage limits or quotas, or  circumvent or override any usage restrictions contained in ABB Content; and/or  (vi) remove, obscure, alter or move the proprietary notices of ABB and its licensors. Any use of the ABB Content other than as expressly permitted in this EULA is expressly prohibited.

  1. Customer Warranty and Indemnification

You shall indemnify and hold ABB harmless from any costs, claims, demands, liabilities, expenses, damages or losses arising out of or in connection with (i) any alleged or actual infringement of any third party intellectual property rights or other rights arising from Customer Data, (ii) any breach of the ABB ViewPoint Portal and your applicable Acceptable Use Policy, (iii) any other breach of this EULA by You, or (iv) any work, act or omission by You with respect to utilizing the ViewPoint platform.

  1. Disclaimer

YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT YOUR USE OF THE SERVICES AND SOFTWARE IS AT YOUR SOLE RISK. ANY MATERIALS, DOCUMENTS OR OTHER INFORMATION PROVIDED BY ABB ON VIEWPOINT ARE FOR INFORMATIONAL PURPOSES ONLY AND SHOULD NOT BE CONSTRUED AS A LEGAL OR TECHNICAL OPINION NOR LEGAL OR TECHNICAL ADVICE WITH RESPECT TO ANY PARTICULAR SUBJECT MATTER OR FACTUAL CIRCUMSTANCE RELATING TO ANY PROJECT. ABB ASSUMES NO LIABILITY OR GUARANTEE IN THIS REGARD. NOTWITHSTANDING THE PROVISIONS OF SECTION 1.1, ABB PROVIDES THE SERVICES AND SOFTWARE TO YOU "AS IS" AND "AS AVAILABLE", WITH ALL FAULTS AND DEFECTS, WITHOUT WARRANTY AND WITHOUT MAINTENANCE OR SUPPORT AND SOLELY FOR THE PURPOSE CONTEMPLATED IN THIS EULA. ABB MAKES NO REPRESENTATIONS OR WARRANTIES AND DISCLAIMS ALL WARRANTIES AND REPRESENTATIONS, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, WITH RESPECT TO THE SERVICES AND SOFTWARE, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY THAT THE SERVICES OR SOFTWARE WILL BE SECURE, UNINTERRUPTED, ERROR-FREE OR FREE OF HARMFUL COMPONENTS, OR THAT THE REPORTS PROVIDED ARE ACCURATE;  OR ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, NON-INFRINGEMENT, QUIET ENJOYMENT AND ANY WARRANTY ARISING FROM USAGE OF TRADE.

YOU ACKNOWLEDGE THAT WHEN USING VIEWPOINT AS THE DIGITAL LOTO / VIEWPOINT ON DEMAND SUCH APPLICATION IS INTENDED SOLELY TO SUPPORT LOCKOUT/TAGOUT AND HAZARDOUS-ENERGY CONTROL PROCESSES AND IS NOT A SAFETY DEVICE OR SUBSTITUTE FOR YOUR INDEPENDENT SAFETY JUDGMENT, VERIFICATION ACTIVITIES, OR COMPLIANCE OBLIGATIONS. YOU REMAIN SOLELY RESPONSIBLE FOR THE DESIGN, IMPLEMENTATION, EXECUTION, AND ENFORCEMENT OF ALL SAFETY PROGRAMS, PROCEDURES, AND WORK PRACTICES, INCLUDING THE ESTABLISHMENT AND VERIFICATION OF LOCKOUT/TAGOUT, ELECTRICAL SAFE WORKING CONDITIONS, AND COMPLIANCE WITH APPLICABLE LAWS, REGULATIONS, AND INDUSTRY STANDARDS. ABB SHALL NOT BE LIABLE FOR ANY LOSS, DAMAGE, INJURY, OR CLAIM TO THE EXTENT ARISING FROM YOUR MISUSE OF THE SOFTWARE, FAILURE TO FOLLOW ABB’S DOCUMENTATION OR INSTRUCTIONS, FAILURE TO INDEPENDENTLY VERIFY SAFETY-CRITICAL CONDITIONS, OR FAILURE TO COMPLY WITH APPLICABLE LAWS, REGULATIONS, OR INDUSTRY STANDARDS.

  1. Limitation of liability

NOTWITHSTANDING ANYTHING TO THE CONTRARY AND TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL ABB BE LIABLE, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), BREACH OF STATUTORY DUTY OR OTHERWISE, ARISING OUT OF OR IN CONNECTION WITH ANY CONTRACT, AND EVEN IF ABB HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, FOR INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO:  BUT NOT LIMITED TO: LOSS OF PROFITS, LOSS OF REVENUE, BUSINESS INTERRUPTION AND/OR OPERATING LOSS, COSTS ASSOCIATED WITH POWER REPLACEMENT, LOSS OF DATA, COST INCREASE AND/OR LOSS OF ANTICIPATED SAVINGS, OVERHEADS, LOSS OF BUSINESS, LOSS OF ELECTRICITY, DAMAGES DUE TO USE AND/OR COST OF CAPITAL OR OTHER SPECIFIC, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND.

The above limitations of liability shall not apply if ABB is compulsorily liable, e.g. due to intent or gross negligence, for damages resulting from injury to life, limb or health or under applicable product liability acts or legislation.

  1. Suspension

ABB may suspend all or part of the services or your connection to the Cloud or access to ViewPoint if ABB determines that your use of the Services or your connection to the Cloud or your access to ViewPoint (i) poses a security risk to the services, the Cloud or ViewPoint or any third party; (ii) may affect the performance of the Services, Software, Cloud or ViewPoint; (iii) violates any law or poses a risk that ABB is or will violate any law; or (iv) may hold ABB or any third party liable. In addition, ABB may suspend the Services and your connection to the Cloud and access to the ABB ViewPoint Portal in the circumstances specified in this EULA and the Acceptable Use Policy.

  1. Notice

10.1 Without limiting its other rights or remedies, ABB may terminate this EULA (in whole or in part) immediately upon written notice to You if (i) You breach this EULA; (ii) there is a change in the laws applicable to the provision of the Services in one or more countries that would make the continued provision of the Services unlawful or impracticable or otherwise have a material effect (including costs) on the provision of the Services.

10.2 Upon termination or expiration of this EULA for any reason: (i) You will cease using the ViewPoint platform; (ii) ABB may terminate your access to the Services, Software and/or ABB ViewPoint platform on or after the effective date of termination or expiration; and (iii) the rights, remedies, obligations and liabilities of the parties accrued at the time of termination or expiration shall remain unaffected, including the right to seek damages for any breach of the EULA that existed at the time of termination or expiration.

10.3 It is your responsibility to export the Customer Data prior to the effective date of termination or expiry of the deadline in accordance with the methods and to the extent described by ABB in the proposal or quotation. At the end of this period, ABB will delete the customer data.

10.4 The provisions on the limitation of liability (Section 8), the warranty and indemnification of the Customer (Section 7), the restrictions on use of the Customer in the software license (Sections 2.2, 5.6), the provisions on the intellectual property rights of the Customer (Section 5.1) and the provisions on the intellectual property rights of ABB (in particular Sections 5.1, 5.4, 5.6, 5.7) shall remain in force even after termination of the EULA.

  1. Export Control

You may not, directly or indirectly, export technical data obtained by You under the EULA from ABB (or products, including software containing such data) in violation of applicable export control laws, including United States export laws, to any country for which the government or any of its agencies requires an export license or other governmental approval at the time of export;  without first obtaining such license or approval. In particular, ViewPoint may not be exported (a) to countries subject to a U.S. embargo, or (b) to individuals on the U.S. Treasury Department's list of Specially Designated Nationals or the U.S. Department of Commerce's Denied Person's List or Entity List. By using ViewPoint You represent and warrant that You are not located in or on any such list. You also agree not to use ViewPoint for any purpose prohibited by law, including but not limited to developing, designing, manufacturing or producing nuclear missiles or chemical or biological weapons.

  1. Governing Law and Jurisdiction

12.1 This EULA, and any dispute or claim (including any non-contractual dispute or claim) arising out of or in connection with this EULA or its subject matter or formation, shall be governed by and construed in accordance with the laws of (i) the State of New York if your place of business is in the U.S. or (ii) England and Wales if your place of business is outside the U.S., in either case without giving effect to any choice of law rules that would cause the application of laws of any other jurisdiction (the “Governing Law”). 

12.2 Any dispute, controversy or claim arising out of or in connection with this EULA, including any question regarding its validity, invalidity, breach or termination, shall, if You are located in the United States, be subject to the exclusive jurisdiction of the state and federal courts located in New York County, New York, and each party irrevocably submits to such jurisdiction. If You are located outside of the U.S., the dispute shall be referred to and finally resolved by arbitration under the Arbitration Rules of the London Court of International Arbitration (the "LCIA Rules"), which Rules are deemed to be incorporated by reference into this Section. The seat, or legal place, of arbitration shall be London, England. The number of arbitrators shall be three, one selected by each party and the third proposed by the two selected arbitrators. The language to be used in the arbitral proceedings shall be English. Each party irrevocably agrees that the arbitral tribunal shall have exclusive jurisdiction to resolve any such dispute, controversy or claim. The award shall be final and binding.

  1. General provisions

13.1 Force majeure

ABB shall not be in breach of this EULA, nor shall it be liable for any delay in performance or failure to perform its obligations under the EULA if such delay or failure is due to events, circumstances or causes beyond its control, including (i) acts of God, flood, drought, earthquake or other natural disaster; (ii) epidemics or pandemics; (iii) terrorist attacks, civil war, cyberattacks, civil unrest or insurrection, war, threat or preparation for war, armed conflict, imposition of sanctions, embargo or severance of diplomatic relations; (iv) nuclear, chemical or biological contamination or sonic boom; (v) any law or action of any government or authority, including but not limited to imposing export or import restrictions, quotas or prohibitions, or denying a required license or consent; collapse of buildings, fire or explosion; and (vi) labor or commercial disputes, strikes, labor disputes or lockouts.

13.2 Data protection for Your Data

The parties agree that ABB is the controller of Your Data, ensuring compliance with applicable data protection laws, particularly the lawfulness of the processing of personal data. ABB stores Your Data on ABB servers in accordance with ABB's Privacy Policy and ensures compliance only with those obligations under applicable data protection laws that are specifically addressed to processors and acts in accordance with your lawful instructions. ABB employees involved in the processing of Personal Data are aware of the confidentiality of the Personal Data, have received appropriate training on their duties and have signed written confidentiality EULAs. ABB may, and You agree that You will not withhold or delay your consent if necessary, make changes to this Privacy Clause or to any additional data processing or data protection EULAs that ABB reasonably believes are necessary to comply with applicable data protection laws and regulations or the policies of the relevant supervisory authorities and their application to the data protection laws and regulations provided by ABB.

13.3 Data protection of Customer Data

The parties agree that you are the controller of the customer data, ensuring compliance with applicable data protection laws, particularly the lawfulness of the processing of Personal Data. ABB stores the Customer Data encrypted and without the possibility of accessing this data on your behalf in accordance with ABB's Privacy Policy in the Cloud and ensures compliance only with those obligations under applicable data protection laws specifically addressed to processors and acts in accordance with your lawful instructions. ABB employees involved in the processing of Personal Data are aware of the confidentiality of the Personal Data, have received appropriate training on their duties and have signed written confidentiality EULAs. You and your employees involved in the processing of personal customer data are informed about the confidentiality of the personal Customer Data and are obliged to maintain secrecy. You and your staff ensure compliance with applicable data protection laws, particularly the lawfulness of the processing of personal data. ABB may, and you agree that you will not withhold or delay your consent if necessary, make changes to this Privacy Clause or to any additional data processing or data protection EULAs that ABB reasonably believes are necessary to comply with applicable data protection laws and regulations and the policies of the relevant supervisory authorities and their application to the services provided by ABB to be complied with. In accordance with Articles 7 and 8 of this EULA, ABB shall in no event be liable for any failure by You or your personnel to comply with applicable data protection laws.

13.4 Subcontracting

Subject to mandatory applicable laws, ABB may subcontract or delegate the performance of its obligations under the EULA, in whole or in part, to an affiliate, contractor or other third-party service provider without your prior written consent.

13.5 Changes

ABB reserves the right to update, revise, amend or otherwise modify this EULA at any time and from time to time. Such updates, revisions, additions and other changes will be effective immediately or as soon as the effective date indicated in the notice to you is earlier. Your continued use of ViewPoint after such effective date will constitute your acceptance of such updates, revisions, additions and other changes. If You do not agree with such updates, revisions, additions and other changes, please stop using ViewPoint.

13.6 Rescission

If any provision or part of a provision of this EULA is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the extent necessary for its validity, legality and enforceability. If such amendment is not possible, the provision or part-provision in question shall be deemed to have been deleted. The modification or deletion of any provision or part of a provision pursuant to this section shall not affect the validity and enforceability of the remaining provisions of this EULA.

13.7 Notices

All notices given to either party under or in connection with this EULA must be in writing and must (i) be delivered in person or by courier service or by prepaid first class registered letter or by special delivery at its registered office (if it is a business) or principal place of business (in all other cases); or (ii) by email or other electronic notification forms available in the systems used (or other electronic notification forms) and to the email address to which the notices are to be delivered.

13.8 Third Party Beneficiaries

No one other than the contracting parties is a beneficiary of the contract or has the right to enforce any of its provisions, unless this is specified in the contract.

In ViewPoint, a user with a Lockout Tagout author role can create new Energy Control Procedures(ECP) and Task Specific Procedures (TSP).

Procedures can be created from the asset list screen or the safety tab of the asset details screen by following the steps below:

  • First, click on the Assets option in the left-side navigation menu.
  • A list of assets will be displayed, then search for the asset you want to create the procedure for and select actions.
  • If there is no prior ECP or TSP on that asset, you will see an option to create a new one. If there are already existing procedures, there will be an option to edit them. 
  • When you click on Create energy control procedure option, a window will appear with fields to create a procedure. 

OR 

  • After you search for the asset in the asset list, click on the row to open asset details. 
  • Navigate to the safety screen and click on the Create procedure button. 
  • When you click on Create procedure option, a window with fields to create a procedure will be displayed. 

*If you create a new draft for an existing procedure, it will create a new draft, and the original procedure will be available until the draft is approved and published

 

If you need further assistance, please email us at vphelp@seamgroup.com

In ViewPoint, if you are subscribed to the Digital Lockout Tagout module, you should be able to update lockout tagout procedures and write new Energy control procedures(ECP) or Task Specific Procedure (TSP).

Only users with the Lockout Tagout Author role can edit/update the procedures in ViewPoint.

You can edit/update the procedures from the asset list screen or the safety tab of the asset details screen. 

  • First, click on the Assets option in the left-side navigation menu
  • When the list of assets appears, search for the asset you want to update the procedure for and select 'Actions.
  • Click on the 'Edit energy control procedure' option
  • Add/edit/remove control points from the procedure and either save them as draft/approve status.

OR

  • After you search for the asset in the asset list, click on the row to open asset details 
  • Navigate to the safety screen and select the 'Edit' option from the procedure's actions. 

*The procedure must be in Approved and Published status to make the new revision active.

If you need further assistance, please email us at vphelp@seamgroup.com

The problem details page displays all information for the selected problem, including:

  1. Problem severity
  2. Discipline
  3. Repair status
  4. Problem pictures

This is useful information to attach with the work order to repair the problem. follow the steps below to view and print a problem detail.

1. Click on problem section in the left navigation menu to view the problem list.

2. problem details can be printed directly from the action menu or click on the row to open the detail.

3. Review the problem details and click on print problem option on the top right corner.

 

If you need further assistance, please email us at vphelp@seamgroup.com

Comparing asset pictures is required to analyze the problems found or see the asset condition year over year, follow the steps below to compare the asset pictures.

 

  1. Click on the Assets section in the left navigation menu and select an asset to open details.
  2. Navigate to the images section either from "view all images" in the asset details or click on the Images section on the left menu. 
  3. Select any two images you wish to compare and click on compare button in the top right corner. 
  4. Zoom in to have a closer look at the pictures and click on reset to bring them back to their original size. 

If you need further assistance, please email us at vphelp@seamgroup.com

To view or print your asset list for the selected region/site, date range, and discipline(s), follow the steps below

 

  1. Click on the Asset section in the left navigation menu.
  2. You can filter this list by region/site, date global filters to view assets from a specific region or site, and assets added on specific inspection date.
  3. Click on the download button on the top right corner of the asset list to download the list in excel or pdf file.

Tip 💡: You can do more analysis on your assets by applying filters like asset type, manufacturer, and the assets that have problems, decommissioned or skipped. For example, if you want to find all your panel boards manufactured by Siemens and have problems that can be done easily by applying filters. 

 

If you need further assistance, please email us at vphelp@seamgroup.com

When a new site inspection report is posted, you will receive an email notification. Whether you are coming to ViewPoint following the link in the notification email, or are looking for a specific report, here is a quick walk-through to help you along. 

 

  1. Click on the report section in the left navigation menu. 
  2. you can filter your results by region/site global filter and also by date and discipline on the report filter. 
  3. To view the report you can click on the row or choose the view report option under action.
  4. Click on the "print report" button to save it as a PDF or print a copy. 

If you need further assistance, please email us at vphelp@seamgroup.com

If you have forgotten your password and need to reset it, please refer to this article: How to reset my ViewPoint password? 

 

If you are logged in already and want to reset your password for other reasons then follow the steps below.

 

  1. Click on the user settings in the upper right corner of the screen
  2. Click on profile and hit "reset password" 
  3. Enter your current password, new password, and enter it again to confirm it.
  4. Save it and remember this new password for your next login. 

If you need further assistance, please email us at vphelp@seamgroup.com

You can see the number of open problems found during the inspection in the dashboard/reports/problems section of ViewPoint, the status of these problems can be managed in ViewPoint to better track and plan your maintenance windows. 

Follow the steps below to change the status of a problem. 

1) Click on a problem record or click on view problem under action for the problem record under site inspection reports or problems tab 

2) Click on the repair problem-button

3) Select the repair status, date, technician name, and notes. you can also enter lost production costs and override repair costs, it is very important to keep the problem status up to date for tracking the open problems, and cost-benefit for the site, region, and company. 

 

If you need further assistance, please email us at vphelp@seamgroup.com

Problems found during the inspections are marked with certain severity to provide easy distinction to prioritize for fixing them. The tables below describe what the severity means for electrical infrared and VUMO( Vibration, Ultrasound, Motor, and Oil) problems. 

 

SEVERITY  ELECTRICAL INFRARED PROBLEM SEVERITY

mceclip0.png

 Repair or shut down immediately. Inspect surrounding components for potential damage.
mceclip1.png Repair in the immediate future (1-3days). Inspect the surrounding components for possible damage.
mceclip2.png Repair as soon as is reasonable. Monitor for an increase in load. Inspect for possible physical damage.
mceclip3.png Repair as part of regular maintenance.
mceclip4.png Issues found during an infrared inspection of electrical equipment identified visually without the use of a thermal imager that would not be in compliance with a governing body or an agency's guidelines (NEC or OSHA).
mceclip5.png Issues found visually without the use of an instrument. These issues can be reliability issues but are not compliance-related.

 

 

PROBLEM SEVERITY VIBRATION, OIL, ULTRASOUND & MOTOR CIRCUIT PROBLEM SEVERITY
mceclip0.png Repair or shut down immediately.
mceclip1.png Repair in the immediate future (1-2 weeks).
mceclip2.png Repair as soon as is reasonable (1-3 months).
mceclip3.png There has been an increase in the PdM trend. Continue to monitor and trend.
mceclip4.png Issues found during an infrared inspection of electrical equipment identified visually without the use of a thermal imager that would not be in compliance with a governing body or an agency's guidelines (NEC or OSHA).
mceclip5.png Issues found visually without the use of an instrument. These issues can be reliability issues but are not compliance-related.

Yes the ViewPoint API allows customers not only to get data from ViewPoint but to also update data in ViewPoint programmatically.

 

Getting Started

 

The ViewPoint API comes with robust online documentation that makes it very easy to get started and located at https://api.seamgroup.com/. The documentation includes instructions for working with the Problem Compliance, Problem Electrical, Problem Generic Thermal, Picture and Repair endpoints. These instructions include a listing of the operations that can be performed on each endpoint, sample requests and responses, explanations of the different ViewPoint objects and their properties, and explanations of the possible HTTP response codes that may result from these operations.

 

What can you do with the API?

 

You can now automatically close out Open Problems and Skipped Items in ViewPoint from your CMMS and vice versa. Our customers rely on ViewPoint as the source of truth for problem data from their inspections. Depending on your workflow the repair technicians actually fix the problem in the CMMS system leaving ViewPoint as a manual step to also go update. This increases the chances of a manual error or not having the data integrity in both tools. Now you can simply add an API call to your CMMS system that after the problem is marked as fixed, it will also automatically mark as a fix in ViewPoint. ViewPoint then becomes the analytical PdM source of truth for the business. This has saved our customers hours of manual entry and allowed accurate reporting for the next inspection. 

Another great use case for the API is to extract any data, this enables your IT team to develop specific reports for your business. We understand that there are industry-specific reports and different workflows for every company. To capitalize on the ViewPoint data, you might want to combine the data from other tools to tell a story or to look for ways to find new insights into your business. Our customers are looking for ways to always be on top of problems and their inspections, this allows them to take control and know what the next critical steps for each site.

 Still, have questions? We are here to help and to talk specifically about how we can support your team with the adoption of the API.

 

If you want to learn more about the API or ViewPoint, please reach out to us at vphelp@seamgroup.com

There are a couple reasons you may not be able to log in. The most common occurrence is a forgotten password so let’s start there.

 Please follow the instructions to reset your password.

  1. Navigate to: https://www.seamgroup.com
  2. Click on “ViewPoint Login” in the upper-right corner of the screen.             
  1. Above the login button, there is an option FORGOT PASSWORD, click this.
  2. Enter the email address that you set up with ViewPoint.
  3. Click the Send Password Reset Link button.
    1. If you see an error message, please check to spell and try again.
    2. If you still get an error, please jump to the next section.
  4. You will receive an email to reset your password.
    1. If you do not receive a password retrieval message within five minutes, please check your Spam/Junk Mail folder.
  5. Remember this password and keep it in a safe place for next time.

If the above steps are resolved in an error this could mean a couple different things.

  1. You do not have a ViewPoint account set up.
  2. The email you are trying is a different email than we have in our system

For both of these problems please contact support at 888-252-8843 or vphelp@seamgroup.com