Lucy Han
Business Line Leader for Building Automation in ABB Electrification Smart Buildings Divisio
The hospitality industry is at a crossroads. With the global hotel market projected to hit $5.82 trillion by 2027, operators face a dual challenge: meeting rising guest expectations while delivering on aggressive sustainability targets. Hotels must cut absolute carbon emissions by 90% by 2050 to align with global climate goals. Add to that the demands of Gen Z travellers, who value personalization 2.5 times more than Baby Boomers, and the message is clear: the future belongs to hotels that innovate.
The Fragmentation Problem
Too many hotels still rely on disconnected systems - HVAC here, lighting there, energy monitoring somewhere else. This siloed approach creates inefficiencies, inconsistent guest experiences, and higher costs. Hospitality is an ecosystem, and success depends on connecting comfort, sustainability, and operational efficiency.
Smart Hospitality in Action
Forward-thinking operators are already embracing integrated building automation to deliver seamless experiences and measurable savings:
Guest Experience
<p>At Austria’s<b> DAS EDELWEISS</b> resort, <b>ABB’s KNX</b> system unites lighting, climate, and shading into one intuitive platform. Guests enjoy effortless comfort, while staff manage the entire property remotely via mobile app.</p>Energy Efficiency
<p>Finland’s <b>Panorama Landscape Hotel </b>uses ABB automation to combine daylight-tuned lighting with smart HVAC control, reducing energy use while enhancing ambiance.</p>Operational Resilience
<p>At Brussels’ <b>Living Tomorrow Innovation Campus</b>, a 92-room hotel showcases the future of hospitality with ABB’s KNX-based automation, intelligent energy management, and interactive guest controls—all underpinned by real-time data insights.</p>Why It Matters
Integrated systems don’t just improve guest satisfaction, they cut energy consumption by up to 20%, simplify maintenance, and help hotels meet tightening sustainability regulations like the EU Corporate Sustainability Reporting Directive (CSRD). With electrification, automation, and intelligent infrastructure, operators gain the visibility and flexibility needed to thrive in a rapidly changing market.
The bottom line? Hospitality is no longer just about service—it’s about creating a connected, sustainable ecosystem that delights guests and drives long-term business resilience.
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Home
Foreword
Panorama Hote, Finland
Living Tomorrow, Belgium
Herno Gin Hotel, Sweden
Rethinking Hospitality
Future-Proofing Hopitality
Optimizing Hotel Operations
Sokos Hotel, Finland
AlUla, Saudi Arabia
Energy Efficiency
Guest Comfort
Emergency lighting
Thinking Hotels Live
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