Meet Jessica – ABB Everyday Hero
- video - 2026-03-09T00:00:00.000+11:00
- Jessica Galván
- Customer Service Analyst, San Luis Potosi, Mexico
- 2 years at ABB
- For Jessica Galván, Electrification Service Customer Service Analyst in San Luis Potosí, Mexico, service is not a hand-off – it’s a handshake. Customers don’t just need a phone number; they need a partner who knows their business, can mobilize fast, and sees the whole ABB portfolio. When a request arrives – often urgent, sometimes complex – Jessica works across factories and teams so the right expertise shows up at the right time. That coordination continues well beyond warranty windows because the relationship is built on reliability, not paperwork. The result is simple and powerful: faster answers, smoother fixes, and performance that helps customers outrun.
Learn more about service agreements
Unlock your businesses growth potential today and reduce the risk of costly, unplanned downtime by implementing ABB’s Power Care tailored service agreements. These tailored service agreements support the full life cycle of your electrical equipment by covering skills development, condition assessment, scheduled maintenance, emergency support, and sustainability solutions. Watch the on-demand webinar to learn how Power Care can help you optimize operations.