Meet Gordon – ABB Everyday Hero

When Tronox needed to modernize its switchgear without a costly full replacement, ABB stepped in with a retrofit solution that delivers decades of extended life, greater reliability, and major carbon savings. Meet Gordon van der Linde, Senior Sales Engineer at ABB South Africa, whose passion for service helps customers outperform sustainably and confidently.

Episode

3 mins

Meet Bayu – ABB Everyday Hero

At the Cirata Reservoir, Southeast Asia’s largest solar power plant, ABB’s technology is helping deliver clean energy to Indonesia. Behind this success are ABB project managers like Everyday Hero Bayu Darmawan who play a critical role in turning vision into reality. By translating technical requirements into actionable solutions and ensuring seamless communication between ABB engineers and customers, Bayu keeps projects on track and aligned with their goals – delivering reliability, safety and sustainability at scale.

Episode

3 mins

Meet Ajla – ABB Everyday Hero

Ajla acts as the voice of the customer inside ABB, translating challenges into actionable requirements and improving the processes that power delivery. By adding smart digital features, extending switchgear life and strengthening communication, she helps customers move faster, reduce risk and build a better future.

Episode

3 mins

Meet Nilay & Chaitalee – ABB Everyday Heroes

Modern life runs on data centers – and data centers run on reliable power. Everyday Heroes Nilay Mukherjee and Chaitalee Gosavi protect uptime with 24/7 support, global deployments, and disciplined planning. Nilay aligns stakeholders and engineers worldwide to keep critical sites powered. And behind the scenes, Chaitalee turns complexity into flow – managing resources, scheduling, and compliance with ABB’s digital planning tools. Calm under pressure, adaptable and clear in their communication, they deliver predictable reliability, fewer disruptions, and confidence that the power stays on.

Episode

3 mins

Meet Jessica – ABB Everyday Hero

For Jessica Galván, Electrification Service Customer Service Analyst in San Luis Potosí, Mexico, service is not a hand-off – it’s a handshake. Customers don’t just need a phone number; they need a partner who knows their business, can mobilize fast, and sees the whole ABB portfolio. When a request arrives – often urgent, sometimes complex – Jessica works across factories and teams so the right expertise shows up at the right time. That coordination continues well beyond warranty windows because the relationship is built on reliability, not paperwork. The result is simple and powerful: faster answers, smoother fixes, and performance that helps customers outrun.

Episode

3 mins

Meet Israel – ABB Everyday Hero

Israel says that adaptability and preparation are the secret weapons of any great service engineer. Whether he’s working for clients at home or abroad, Israel makes sure that he plans every job meticulously, ensuring that he is ready for whatever the day throws at him.


Episode

3 mins

Meet Michell and Wolfgang – ABB Everyday Heroes

Between them, Michell and Wolfgang have more than 17 years’ experience working in ABB Electrification Service. Both men are proud to belong to the ABB family – it’s because of technicians like Wolfgang and Michell that ABB’s customers have access to reliable, predictable and sustainable power.

Episode

3 mins

Meet Ernesto – ABB Everyday Hero

For 35 years, Ernesto has helped ABB’s customers in the most remote locations and harshest conditions get the most out of their equipment. More recently, thanks to innovative augmented reality technology, Ernesto can deliver his expertise faster, to more customers, all from the comfort of his desk. 

Episode

3 mins

Meet Xu Chuan – ABB Everyday Hero

Xu Chuan has helped maintain, repair and replace electrical assets for wind farms, coal mines, switch factories, and more, for nearly 30 years. His proactive approach to service has helped customers avoid costly downtime, improve electrical asset lifespan, and ensured a safe working environment for all involved.

Episode

3 mins

Meet Jaana – ABB Everyday Hero

As an Order Handling Specialist, Jaana uses her years of experience to ensure that customers’ orders for electrical needs are processed quickly and accurately, helping them keep the power on. Jaana knows that even the smallest replacement component can make a huge difference.

Episode

3 mins

Meet Nurul Ain – ABB Everyday Hero

Nurul Ain’s attention to detail is second to none. With a passion for problem solving, she is a natural project manager, helping to keep maintenance programs on track. Her dedication and expert planning skills mean that her customers can avoid costly downtime, and keep the power on 24/7.

Episode

3 mins

Meet Micky – ABB Everyday Hero

For anyone working with electronics, explosions known as arc flashes are an ever-present risk. Micky works tirelessly to ensure that risk never becomes a reality. Through meticulous inspection of every asset in a customer’s electrical infrastructure, Micky and his team of engineers minimize the risk of these potentially fatal accidents.

Episode

3 mins

Meet Alan – ABB Everyday Hero

Alan’s dedication spans every stage of a project – from the 
planning and scoping all the way through to the execution. As an ardent soccer fan, he knows that success happens when a group 
of individuals come together to form a team, all working toward 
the same end goal.

Episode

3 mins

Meet Derya – ABB Everyday Hero

Derya’s leadership ensures the availability and reliability of power for customers in some of Australia’s largest industries such as manufacturing, commercial buildings, oil & gas and more. It’s because of everyday heroes like Derya, that customers have the means to modernize their infrastructure and deliver critical services that power our lives.

Episode

2 mins

Meet Anna – ABB Everyday Hero

Anna brings the latest technological innovations to ABB customers and it's because of everyday heroes like Anna, that customers can access the best possible solutions and leverage AR and AI in their operations.

Episode

2 mins

Meet Johnie – ABB Everyday Hero

Johnie has worked with ABB for almost 20 years, and his passion for the job and dedication to his customers remains steadfast. Rain, hail or shine, Johnie makes sure our customers have access to safe, reliable and efficient power 24/7. When he’s not on a customer site, Johnie’s sharing his technical expertise with younger engineers to equip them with the best possible skills to manage our customers’ electrical assets in the most safe, smart and sustainable way.

Episode

2 mins

Meet Brandon – ABB Everyday Hero

Brandon and his team partner with customers in auto-manufacturing to increase their operational efficiency and avoid costly downtime. It’s because of everyday heroes like Brandon that our customers have round the clock access to technical support, trusted service and clean power.

Episode

2 mins

Meet Liliana – ABB Everyday Hero

A passionate global marketer, Liliana is driving initiatives to promote the Electrification Service portfolio in line with customer needs and market demands. She leads a globally dispersed team – from New Zealand to Thailand to Rome – steering initiatives to deliver unparalleled service and customer experiences.

Episode

2 mins

Meet Anil – ABB Everyday Hero

Anil leads his team of engineers to deliver cutting-edge solutions for ABB’s customers, keeping substations running safely and reliably for customers in oil and gas refineries, cement, steel, utilities and fast-moving consumer goods (FMCG).

Episode

2 mins