Keeping your operations running

ABB technical support helps you maximize your asset uptime with access to ABB technical experts in motors, generators and drives. Our experts ensure a rapid resolution time by assisting you in maintaining your critical operations. You can reach our support experts through your local ABB contact center or your local ABB representative.

Remote visual guidance

On-site maintenance engineers can now call upon ABB technical experts using the remote visual guidance tool to rapidly and efficiently navigate to the heart of the problem. Using a mobile phone, remote visual guidance featuring Augmented Reality (AR) brings the ABB expert directly to the site via a secure connection and without having to physically travel. The expert gets real-time visual insight into the application, accessing chat, images, or videos shared by the on-site engineer. The ABB expert helps the on-site engineer troubleshoot by guiding them through the service process with the aid of interactive tools that visualize the instructions.

Key benefits

Fast recovery to maximize your asset uptime

Having your problems solved quickly and efficiently ensures your operations run smoothly with reduced maintenance time and cost.

Single point of contact whenever you need it

Your single point of contact at ABB assists you with extensive technical competence and data-driven advice. If your case requires deeper investigation it is escalated to a higher level of expertise.

Prioritized access to ABB experts

With a service contract you ensure priority and access to technical support 24/7.

Minimized downtime and lower maintenance cost

Remote visual guidance allows a rapid troubleshooting process that reduces equipment downtime. It also helps to get a faster resolution of problems and reduced travel time and costs.

Improved personnel safety

Remote visual guidance helps to reduce human errors caused by complex or unfamiliar tasks. It also contributes to reducing the need for outside personnel to visit a site.

Ease of use

Remote visual guidance does not require the installation of an app or special software.

Get remote visual guidance from an ABB expert

  1. Contact your local ABB representative

    ABB reviews the case and ensures that the right expert is available to support your needs.

  2. Connect to ABB’s remote visual guidance tool

    ABB sends you a link by email or text message to start a remote session via a secure VPN channel.

    The link opens a web browser and a call is placed to the ABB expert’s remote visual guidance app.

    When the call is connected, the ABB expert can directly see the on-site application to assess the problem being experienced.

  3. ABB expert helps resolve the problem

    The expert gets real-time visual insight to the application, accessing chat, images or videos shared by the on-site engineer. The ABB expert helps the on-site engineer troubleshoot by guiding through the service process with the aid of interactive tools that visualize the instructions.

Related offering

ABB Access

With ABB Access, you can unlock all aspects of your drives, motors or PLCs, from one central location: the palm of your hand. Simply scan the QR code on the ABB product to get started.

Operations and maintenance

Ensure maximum uptime and minimize costly downtime with ABB’s expert support. When issues arise, our solutions provide fast, effective intervention through local experts, remote AR support, and high-quality repairs, keeping your operations running smoothly.