Traction Service Level Agreement
Maximize performance and reliability throughout the entire life cycle of your traction systems. With ABB’s Service Level Agreement (SLA), you benefit from predictable costs, guaranteed spare part availability, expert technical support, and proactive system care — ensuring your fleet operates at peak performance, every day.
Integrated service for long-term reliability
ABB’s Traction Service Level Agreement (SLA) is designed to ensure the long-term performance, reliability, and availability of your traction systems. By combining expert technical support, digital monitoring, and proactive maintenance, ABB helps you minimize downtime and optimize your total cost of ownership. With a fixed and predictable life cycle cost, our SLA eliminates the need for additional capital investment while guaranteeing spare part availability on site. Customers benefit from access to ABB’s global service network, continuous data-driven improvements, and hands-on training tailored to their operations. From remote diagnostics and field support to spare part logistics and obsolescence management, ABB provides a fully integrated service covering every stage of the life cycle. This holistic approach ensures that your traction assets remain efficient, compliant, and future-ready — today and for years to come.
What is included in the Traction Service Level Agreement?
ABB’s Traction Service Level Agreement offers a wide range of benefits designed to enhance reliability, optimize performance, and reduce life cycle costs. Our comprehensive service approach ensures long-term value and dependable operation for your traction products.
Remote support and diagnostics
Access ABB’s technical experts through defined response times for fast issue resolution, including diagnostics, recommendations, and structured communication via a ticketing system.Digital solutions
Leverage ABB’s digital tools for data-driven insights, performance monitoring, and predictive maintenance to maximize fleet uptime and efficiency.Field service support
Rely on ABB’s service support for on-site troubleshooting, maintenance, and repair, ensuring quick response and minimal disruption.Spare part repair
Defective parts are repaired and tested at ABB’s dedicated repair centers to restore full functionality and extend component life.On-site spare part stock
Ensure continuous availability with spare parts stored directly at the customer’s location.Storage and logistics
Benefit from efficient spare part handling, including collection, shipment, and delivery to and from ABB or depot locations.Training
Keep your teams up to date with hands-on training sessions, enabling higher availability.Field data monitoring
Gain visibility into fleet performance with continuous field data analysis that drives system improvements and preventive actions.Active obsolescene management
Stay ahead of component changes and technology updates to extend the life of your assets.Three-level support
ABB’s Traction Service Level Agreement ensures reliable operation through a structured three-level support model. From expert remote diagnostics to on-site field service and advanced repair capabilities, ABB provides the right level of assistance at every stage — minimizing downtime, optimizing performance, and keeping your fleet in motion.
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1st level support: Remote support and diagnostics
ABB provides fast and reliable remote support through an expert technical hotline with defined response times. Our specialists offer diagnostics and actionable recommendations to resolve issues efficiently. A structured ticketing system ensures transparent communication, while regular fleet performance analyses based on field data enable continuous improvement and optimized system reliability.
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2nd level support: Field service and training
ABB ensures reliable on-site support through regular training that empowers customer personnel to manage standard service events independently. For complex or non-standard situations, ABB field service experts are deployed on-site within agreed response times to restore operations quickly and effectively.
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3rd level support: Repair and logistics
ABB provides efficient repair and logistics services to minimize downtime and ensure reliability. Defective spare parts are collected from the customer’s depot, analyzed, and repaired at ABB’s specialized repair centers before being promptly returned — ensuring fast turnaround and restored performance.