Support Details

Is it business related?

 

• Connect with your SCM point of contact at ABB.
  (Questions related to ABB registration, the content of the qualification questionnaires, a sourcing event, ABB compliance requirements, etc.)

Is it a technical issue related to Ariba Network?

 

• Use Help Center on SAP Ariba Network.
• Through SAP Ariba help desk numbers:
  USA Toll-Free: 1 866 218 2155
  USA: 1 412 222 6153
  Europe: 44 20 7187 4144
  Asia: 65 6311 4745
  (Account creation, logging in, admin changes, adding additional members, recovering existing account details, etc.)

Contact

• If your question is still unanswered, contact the SAP Ariba support team at ABB. global-aribapowerusers@abb.com

Is it business related?

 

• Connect with your local SCM point of contact at ABB.
  (Questions related to ABB orders, payment terms, pricing, delivery dates, etc.) 

Is it a technical issue?

 

• Contact SAP Ariba support via the Help Center
• Through SAP Ariba help desk numbers:
  USA Toll-Free: 1 866 218 2155
  USA: 1 412 222 6153
  Europe: 44 20 7187 4144
  Asia: 65 6311 4745
  (SAP Ariba account configuration, account admin changes, adding additional members, recovering existing account details, etc.)

Is it related to SAP Ariba Network Process?

 

• Access the Supplier Information Portal to use the existing training content.
• Contact the ABB Supplier Enablement team at global-sccenablement@abb.com.
  (ABB-specific business process navigation on SAP Ariba Network, business process training, access to ABB-specific training materials, etc.)