Securing your productivity - anytime, anywhere.

ABB’s Service Agreements offer peace of mind, enhanced availability, and superior performance. Our response to your equipment's evolving needs includes flexible options like preventive maintenance, flat fees for spares and labor, and data-driven advisory services. We take care of your robots, so you can focus on your business.

Mix and match the services you need

  1. Technical Support

    Our technical support specialists are available during convenient hours to provide remote assistance, ensuring your equipment is up and running with minimal delay.

     

    Offered features:

    • Technical support (hourly / daily availability)
    • Remote video assistance
    • Remote Access

     

     

  2. Onsite Support

    ABB customizes and prioritizes onsite response times based on your needs. We offer prepaid labor hour packages to streamline your processes and can even provide resident engineers at your site for agreed timeframes and durations.

     

    Offered features:

    • Response time (4-48 hours)
    • Prepaid labour packages
    • Resident engineer (hours, days, weeks…)

  3. Maintenance

    ABB's maintenance services extend the lifetime of your robot equipment, reduce service calls, and minimize downtime. We offer comprehensive Preventive Maintenance, including necessary adjustments and lubrication, or a leaner option with an Inspection focusing on functional checks.

     

    Offered features:

    • Preventive maintenance 
    • Inspection

     

  4. Total cost of ownership

    ABB’s flat fee services provide complete control over your service costs by fixing your annual expenses for spare parts and labor. Typically, the cost of a single incident call exceeds the flat fee module.

     

    Offered features:

     

     

  5. Data-Driven Services

    ABB’s Data-Driven Services provide full transparency on the condition and operation of your robots and fleet. They offer various use cases, from one-time data sharing to live connections. By assessing robot health, these services boost productivity, sustainability, reliability, and uptime.

     

    Offered features:

    Energy Efficiency Service:

  6. Training & Software

    Our prepaid training packages offer flexibility for staff updates at ABB facilities or customized on-site training. For on-demand learning, use our RoboMasters Training App. Experts can also benefit from premium licenses for RobotStudio® or OptiFact™ to simulate and optimize production.

     

    Offered features:

Frequently used combinations

Choose and combine any of the services below to get the perfect fit for your needs

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